At Gladssalut, we aim to provide clear and transparent information regarding modifications, cancellations, and refund requests for our services. We understand that plans may change, and our goal is to offer fair and straightforward options wherever possible. This Return and Refund Policy outlines how such requests are managed.
1. Service Modifications
We understand that sometimes travel plans need adjustments. Requests to modify your booked services should be made as early as possible. Gladssalut will assess these requests based on service availability and our current operational guidelines. We will do our best to accommodate modifications, and all changes will be confirmed in writing once agreed upon.
2. Cancellations
If you wish to cancel your booking, you should notify Gladssalut in advance using the contact methods provided below. Cancellation requests will be handled according to the specific terms communicated during the booking process. These terms include timelines for cancellations and any applicable conditions or charges.
3. Refund Requests
Refund requests are reviewed individually, taking into account:
The timing of the cancellation.
The nature of the services booked.
Any specific conditions outlined during booking.
Refunds, when applicable, will be processed using the same payment method originally used by the customer. Timelines for processing refunds will be communicated clearly once the request has been approved.
Gladssalut ensures that all refund terms are transparent and communicated upfront at the time of booking.
4. Non-Refundable Services
Some services may be marked as non-refundable, and this will be clearly indicated at the time of booking. We encourage you to carefully review these conditions before confirming your reservation.
5. Exceptional Circumstances
Gladssalut understands that unforeseen events can occur. In exceptional cases, we may review requests for modifications or refunds outside of standard conditions on a case-by-case basis, always aiming to find a fair and reasonable solution.
All such cases are handled individually and at the discretion of Gladssalut.
6. How to Request a Modification or Refund
To request a service modification or refund, please contact our customer support team with your booking details and the nature of your request. You can reach us using the details provided below.
7. Contact Us
For any questions regarding this Return and Refund Policy or to submit a modification or refund request, please contact us:
Gladssalut
15 Cecil Rd, London E11 3HF, United Kingdom
Phone: +44 203 972 1146
Email: [email protected]